Frequently Asked Questions
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free standard shipping on all orders within India. No minimum order value required.
How long does delivery take within India?
Standard orders are typically delivered within 5–7 business days from the date of dispatch. Delivery timelines may vary slightly depending on your location.
Do you ship internationally?
Yes, we ship internationally. International shipping charges vary based on your country and the weight of your order. The applicable shipping cost will be calculated and displayed at checkout before you complete your purchase. For specific queries, feel free to contact us.
How can I track my order?
Once your order is dispatched, you will receive a tracking link via email or SMS. You can use this link to track your shipment in real time. For any tracking issues, feel free to contact us.
Returns & Exchanges
What is your return policy?
We want you to love your purchase. If you're not completely satisfied, please refer to our Refund Policy for full details on eligibility, timeframes, and conditions for returns and exchanges.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our support team with your order number and reason for return. Our team will guide you through the process promptly.
Product Care
How do I care for my leather wallet or bag?
To keep your leather goods looking their best:
- Wipe with a soft, dry cloth after use to remove dust and moisture.
- Apply a leather conditioner every few months to maintain suppleness.
- Avoid prolonged exposure to direct sunlight, heat, or water.
- Store in a cool, dry place — ideally in a dust bag when not in use.
- Do not use harsh chemicals or alcohol-based cleaners on leather.
How do I care for canvas products?
For canvas bags and accessories:
- Spot clean with a damp cloth and mild soap.
- Allow to air dry naturally — avoid machine washing or tumble drying.
- Store in a dry, ventilated space to prevent mildew.
Ordering & Payments
What payment methods do you accept?
We accept all major payment methods through Razorpay Secure, including credit/debit cards, UPI, net banking, and popular wallets. All transactions are encrypted and secure.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast dispatch. If you need to modify or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request before the order is shipped.
Do you accept custom orders?
We do offer customisation for select products, especially for corporate gifting. Please reach out via our Contact Us page or visit our Corporate Gifting page for more details.
Corporate Gifting
Do you offer corporate gifting solutions?
Absolutely! With 30+ years of leather craftsmanship, Walletsnbags is a trusted partner for premium corporate gifts. We offer bulk ordering, custom branding, and curated gift sets for businesses of all sizes. Visit our Corporate Gifting page or get in touch to discuss your requirements.
Product Questions
What materials are your products made from?
Our products are crafted from premium materials including genuine leather, waterproof canvas, and refined hardware. Each product listing specifies the exact materials used — check the product description for details.
Do your products come with a warranty?
We stand behind the quality of our craftsmanship. If you experience any manufacturing defects, please contact us with your order details and photos of the issue, and we will make it right.